what to expect
New Clients
Truax Center uses an online portal for client forms. New Clients will need to complete these prior to your first appointment. (If you are unable to use this method to fill out your forms, please ask for a paper option so you can get those completed in time for your appointment). Once you have an appointment scheduled, your counselor will send you an invitation to the portal to fill out these forms.
Length of Sessions
Sessions last 45-55 minutes. You can reschedule with your counselor at each session, or set up a recurring time that works for both of you
Cancellation Policy
Appointments canceled 24 hours or less or NO SHOW will incur a minimum fee of $50, but Truax Center reserves the right to charge the full session fee for frequent late cancellation/no show. These fees are not payable by insurance. Please respect other's time and cancel well in advance if you need to cancel.
How do I pay for my service?
Clients that will be using their insurance benefit are encouraged to check with their insurer prior to the first appointment to know what their coverage allows. Clients with co-pays are asked to pay at the time of service.
Private pay is a good option for those who wish to retain their privacy, or do not have adequate coverage. Private pay fees are $180 for a session, but we have a sliding scale fee available upon request for low-income clients, and payment plans are available. For those paying privately, fees are due at each session.
We accept all major credit cards, HSA, cash or check. Truax Center uses Square, a secure online payment system, to accept and process payments. Clients paying privately, those with copays, or who incur a balance will be asked to keep a card on file.
Health Plans
Truax Center can accept the following health plans, please contact your insurer to make sure you are covered for mental/behavioral health services and Truax Center is in your network. This list may not be complete, so please check with your representative to see if Truax Center or your provider is listed in your network. You are responsible for making co-payments, and will be responsible in full for any denied claims.
Aetna
Aither Health
America’s PPO/Health EZ
Behavioral HealthCare Plans
Blue Cross/Blue Shield
Blue Plus MHCP
Cigna
HealthPartners
Medica (UHC)
Medica Health Plan Solutions
Medicaid/Medical Assistance/PMAP Plans
Medicare
MVP Healthcare
Optum (UBH)
PrimeWest
South Country Health Aliance
Tricare/MHN
UCare Minnesota Health Care Programs
UMR
Private Pay
EAP PROGRAMS:
Aetna EAP
Cigna Evernorth EAP
FirstHealth EAP
Health Advocate EAP
MnFIRE
Unum EAP
our staff
Peg Truax | MA, LPCC
Kelsey Rehome | MA, LPCC
Kelsey Rehome | MA, LPCC
Peg has had a lifelong interest in psychology: listening to and helping others. In her practice, she incorporates a lifetime of experience with her academic studies and has developed an approach that reflects both the science and art of counseling.
Phone: 612-352-8507
Email: peg.truax@truaxcenter.com
Kelsey Rehome | MA, LPCC
Kelsey Rehome | MA, LPCC
Kelsey Rehome | MA, LPCC
As a mental health counselor, I strive to create a genuine, empowering, forgiving, and uplifting atmosphere where kindness, honesty, and authenticity are at the forefront of each session.
Phone: 612-352-8507
Email:
Kyle Warner | MA
Kelsey Rehome | MA, LPCC
Kyle Warner | MA
I want to work collaboratively with you to realize and bolster your strengths while also acknowledging and working through areas in life that may be causing difficulty. My practice is rooted in Adlerian theory, and I take an integrative approach to therapy.
Phone: 612-314-0396
Email: kwmentalhealth@gmail.com