INFORMATION FOR NEW CLIENTS

• You will need to fill out intake forms prior to your first appointment. Truax Center uses an online portal for client forms. We will need your email address and your date of birth to send you an invitation to the portal. (If you are unable to use this method to fill out your forms, please ask your therapist for paper options and how you can get those completed in time for your appointment.)

 

• Clients that will be using their insurance benefit are encouraged to check with their insurer prior to the first appointment to know what their coverage allows. Any co-pays are due at the beginning of the session.

 

• For those paying privately, fees are due at the start of each session. Private pay is a good option for those who wish to retain their privacy, or do not have adequate coverage for the desired number of sessions. Private pay fees are $180 for a session, but please talk with your therapist if you cannot afford this rate.

 

• A single session lasts 45-55 minutes.

 

 

CANCELLATION POLICY

If you need to cancel, please cancel your appointment at least 24 hours in advance. For late
cancellations or no-show, Truax Center late fee starts at $50, and reserves the right to charge
the full session fee for frequent late cancel/no show. These fees are not payable by insurance
companies and will be billed to you personally, so you are encouraged to respect the therapeutic
relationship and the cancellation policy.

 

Calls to the Truax Center are typically responded to within 72 hours. If you do not receive a
response by this time, please feel free to call or email again and someone will contact you soon.

 

If you feel this is an emergency, CALL 911, or go to your nearest hospital emergency room.

 

If you need to cancel, please cancel your appointment at least
24 hours in advance.

 

Truax Center, PLLC • 5878 Blackshire Path, Inver Grove Heights, MN 55076 • 651-276-2385 • truaxcenter.com